Terms & Conditions

Terms & Conditions

Terms and Conditions for the Online Store


Terms and Conditions
The following terms and conditions govern your use of this Site and the purchase of products by you through this Site. By using this Site, placing an order with us, you are indicating your acceptance of the following terms and conditions (the "Terms and Conditions"). The Terms and Conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these Terms and Conditions at any time.

Order Acceptance Policy
Payment shall be made by a credit card. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification or information before accepting any order.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Product Availability
We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

Shipping and Delivery
Shipment of all products ordered via the Online Store is done from the Toronto Rock Lacrosse Club in Oakville, Ontario, Canada. The Toronto Rock uses Purolator and Fedex (for US) deliveries. The Toronto Rock is not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames. Shipment by Ground Courier is $20.00, which can take up to 6 business days for delivery which can take up to 6 business days for delivery. Shipping timeframes are once the order has been processed. Due to high demand, order processing can take 1 to 3 business days.

The on-time delivery guarantee does not apply to shipments that are delayed due to causes beyond Purolator's control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labour disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters. For more information on the shipping Limits and Restrictions visit the Purolatorís website at http://purolator.com/products_services/terms_conditions.html.

Back Order items
Please feel free to order products indicated as "Back Ordered", but keep in mind that we will not deliver within typical shipping time-frames, nor can we set expectations of delivery time-frames, at time of order.

Out of Stock items
Do not place orders for items marked "OUT OF STOCK". These orders will be automatically cancelled.

Payment of all items purchased via the Online store is credit card only. Credit cards accepted are VISA, Mastercard and American Express. US customers paying with the American Express credit card will have the total price of their order converted from US Dollars to Canadian Dollars and charged in Canadian Dollars. Fluctuations in the currency exchange rate on the day of the purchase may result in a slight difference in the totals. Taxes will be charged based on the origin of the product (Oakville, Ontario, Canada). We do not accept payment by Check or Money order.

Return Policy
There is no full refund for product purchased online. All sales are final. If the product is damaged or defective upon arriving to the recipient we urge you contact the Toronto Rock Office. Each issue will be handle on a case by case basis.

All customer will be charged their appropriate provincial tax rate based on the province the product is being delivered to.

How to Contact Us
If you have any comments or questions, please do not hesitate to contact us via telephone at 416-596-3075 or email us at info@torontorock.com.